FAQ

A Koalaa soft prosthetic is an innovative type of prosthetic arm, designed for adults and children with below-elbow limb differences. Unlike traditional prosthetics, koalaa prosthetics are super lightweight and comfortable and are designed to help individuals continue to do the things they love, while also making everyday tasks a little easier. Our current designs are the ALXand the Paww.

The soft prosthetics are made from machine-washable fabric and is super easy to put on. Once in place, a range of different tool attachments can be fitted, depending on the task or hobby you would like to do. Whether that's holding a pen or paintbrush, chopping vegetables, doing some gardening with a trowel, typing on the laptop, holding a wine glass or cutlery, sawing, skipping or going for a bike ride. The possibilities are endless!

Additionally, when you purchase a Koalaa soft prosthetic you automatically become part of the Koalaa Community and will have your own ‘limb buddy’ assigned, who can answer any questions you may have and will support you every step of the way.

We currently have two designs, the ALX and the Paww. The ALX is designed for those who have a below elbow limb difference, with a range of options available for both adults and children (from 1year+). The Paww is suitable for those that have a wrist or partial fingers and also have a range of tools.

Our prosthetics are now available worldwide!

Koalaa prosthetics were created to help individuals continue to do the things they love, while also making everyday tasks a little easier. A Koalaa soft prosthetic can be used for a huge range of hobbies and activities, including writing, cooking, putting on makeup, gardening, DIY, holding cutlery, playing an instrument, skipping, bike riding and much, much more! We are working on ideas for new tool attachments all the time, so the possibilities just keep on growing.

It very much depends on someone’s individual needs, but in any event always less that the price of a smartphone. Contact us for specific costs or if you are a child under the age of 18 in the UK sign up to Project Limitless for a FREE prosthetic.

When you purchase a Koalaa prosthetic you are assigned a Limb Buddy. A member of the Koalaa team who will help you with any questions or problems you have. They will contact you regularly to ensure everything is okay and you can speak to them about changing sizes, using tools and anything else!

The Paww is suitable for people with partial hand or partial fingers. We are working on a new solution for above elbow limb differences which will hopefully be available soon. To find out when it is available contact us.

After you buy a Koalaa Soft Prosthetic you will receive and invite to our private Facebook group where we share updates and useful infortmation with you. This is also where we ask everyone to share photos and videos of what they get up to with their ALX and Paww, a great place to share ideas and think of new solutions!

Koalaa prosthetics are affordable, lightweight and comfortable and they are made from soft fabric instead of a rigid plastic. It also has easy-to-use tools that clip on and off and can be used for a huge range of tasks.

The basic package includes 1 x ALX Sleeve or Paww sleeve and 1 x tool of your choice. We have other packages available depending on the number of tools you require. Contact us for more information.

All of our products (the ALX sleeve and the Paww) are available to buy contact us to have a call with one of our Limb Buddies.

A Koalaa soft prosthetic may or may not be available from the NHS or your local clinic. We are actively working with NHS and private clinics and some practices do offer our soft prosthetics as a choice. Please ask your clinician or health professional that you are interested in a Koalaa prosthetic, and ask them to contact us for more details. An up to date list of practices can be viewed here.

Yes, there is the option to pay in installments on our website over a 3 or 6 month period depending on the package. This will be renewed each month on the same date as the original order. So for example, if you ordered on 17th June, the next installment will be taken on 17th July. Unfortunately we cannot alter the date that monies are taken.

#ProjectLimitless aims to give every child, under 18, in the UK who needs one access to a prosthetic arm.​

In the UK, the project has already provided 100 children with a prosthetic arm, through partnerships with charities including Douglas Bader Foundation, Reach, Limbbo and Limb Power - but we know there are many more who need one.

Sign up or read more about Project Limitless to get a FREE prosthetic arm by clicking here.

Yes, there is the option to hire an ALX Sleeve or Paww with or without tools. Firstly, pay a deposit of £80 to secure your prosthetic. Once we receive your deposit you will be contacted by one of our colleagues. They will discuss your requirements and send you a sixing form in order to send the correct sleeve. Each sleeve is made bespoke to you, so the current wait time for hire is 4 weeks. In 4 weeks time one of our colleagues will get back in touch to process the hire payment and sign the agreement. Once this is paid, your sleeve and / or tool will be sent immediately 1st class Royal Mail. Your hire agreement will continue on a rolling monthly basis until you wish to cancel and return the mitt. For more details, please check out this link.

Feel free to reach out to us on our contact page, or hi@yourkoalaa.com