This package includes:
- 1 x ALX Sleeve
- The choice to add one or two tools
- Access to the Koalaa Community
- A personal Limb Buddy to answer your queries
- 365-day Manufacturer's warranty
- Lightweight: 350g with 1 tool
As soon as you purchase this package, a Limb Buddy will get in touch via telephone within 2 working days to discuss tool options, sizing and any other questions you may have.
- 4 - 5 weeks to bespoke manufacture
UK - All our products are CE marked and made in the UK. Your prosthetic will be sent via a Royal Mail Signed For service.
Europe - All our products are CE marked and fully regulated throughout Europe. European trade deals "suggest" that medical devices are exempt from local taxes, however, due to the complexity and ongoing talks between UK / Europe we must make you aware that there may be charges (import duties) applied when delivered.
USA - All our prostheses are FDA approved and we can deliver direct to American addresses. However, please be aware that there may be an additional customs tax charge upon delivery that we are unable to predict before delivery.
International Orders - Due to recent Brexit rules, all international orders (outside UK) may incur additional customs or duty taxes upon delivery. Due to the large variation in custom tax charges worldwide, we are unable to pre-pay or estimate costs prior to delivery.
For all shipping related concerns, please email: firstname.lastname@example.org
- Each Koalaa prosthetic is made bespoke to you, so sizing shouldn't be an issue, but if it is an issue just let us know, and we will fix it.
- It takes 4 - 5 weeks to be manufactured, in the meantime you will get a call and/ or email from one of us to guide you through sizing and keep you up to date with progress.
- When your Koalaa prosthetic is shipped, your tracking number will be sent, and don't worry about returns. We have a 30-day full refund policy, and a 365-day manufacturers warranty.